Troubleshooting

Find solutions for common account, email, PDF, payment and document issues.

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Confirm that you are using the correct email address and password. Use Password Reset if you cannot remember your password.

Check your spam or junk folder and confirm that the email address was entered correctly. You may request another password-reset email.

Upload the logo again in Business Settings and use a supported image format. Then refresh the document preview.

Confirm your template and colour settings, review long descriptions and download the PDF again after saving your changes.

Email sending may not be included in your active plan. Confirm your subscription and verify the client email address.

Wait for the payment confirmation to complete. Do not treat a pending or cancelled transaction as paid.